Consumer Protection
Complaints for defective goods, deficient services, builder delays and insurance claims.
Holding sellers and service providers to account.
When goods are defective or services fall short, the Consumer Protection Act, 2019 offers a practical and effective remedy. We represent consumers and businesses before the Consumer Disputes Redressal Commissions in matters ranging from product defects and insurance claim rejections to builder delays and banking deficiencies.
We help you assess your claim, gather evidence and pursue fair compensation — or defend your business against unfounded complaints.
Scope of Practice
Defective Goods
Claims for replacement, refund and compensation for defective products.
Deficiency in Service
Complaints against service providers, including banks, telecom, travel and education providers.
Insurance Claims
Challenges to the wrongful repudiation or delay of health, motor, life and property insurance claims.
Real Estate & Builders
Complaints for delayed possession, construction defects and refunds.
Medical Negligence
Claims arising from negligent medical treatment and hospital services.
Defending Businesses
Representation of manufacturers, sellers and service providers in consumer complaints.
Courts & Forums
District, State and National Consumer Disputes Redressal Commissions.
Adv. Hooda
Senior Partner — Leads the firm’s litigation and advisory practice from its Chandigarh chambers.
Read the full profileConsumer Protection: FAQs
Is there a time limit to file a consumer complaint?
Yes. A complaint should ordinarily be filed within two years from the date on which the cause of action arose. The commission may condone delay if there is sufficient cause.
Which commission should I approach?
It depends on the value of the goods or services paid for. Under the current limits, District Commissions hear complaints up to ₹50 lakh, State Commissions from ₹50 lakh up to ₹2 crore, and the National Commission above ₹2 crore.
Do I need a lawyer for a consumer complaint?
Consumers can file complaints themselves, but legal assistance helps in framing the complaint, presenting evidence and answering the opposite party’s defence — especially in complex or high-value matters.
Related Practice Areas
Discuss Your Case
Share a few details about your consumer protection matter and our team will get back to you.
Prefer to talk directly?Chat on WhatsAppCall +91 90239 55555
Office Information
- AddressFlat No. 40-A, Army Complex,
Sector 44, Chandigarh, India
Get directions - Mobile / WhatsApp+91 90239 55555
Chat on WhatsApp - Office hours
Open nowMon – Sat 9:00 AM – 5:00 PM Sun Closed
Consultations by prior appointment are recommended.
“Fair treatment is every consumer’s right.”